GENERAL TERMS & CONDITIONS OF HIRE 2018/2019
QUOTED STANDARD RENTAL RATES DO NOT INCLUDE
TRANSFERS TO AND FROM THE STAR RV DEPOT
BOND REDUCTION INSURANCE OR BOND
ONE WAY FEES
Not all rates and terms apply to group bookings (any rental that consists of 3 or more vehicles travelling together).
INSURANCE OPTIONS
STANDARD RATE: Standard rate leaves you still to pay a Bond/Excess of AU$7500 payable by credit card only (Debited and refunded if no claims) or options as below can be taken to reduce bond/excess. (Options are payable at the depot except All Inclusive which should be booked when reserving the vehicle. Administration fee of AU$75 will be charged per claim.
LIABILITY REDUCTION OPTION (VIP COVER):
AU$47 per day reduces Excess to Nil. The maximum amount payable for this option per rental is AU$2350 (50 day rental). A security deposit of AU$250 (Credit card imprint only) is taken at vehicle pick up time. Includes one windscreen and two tyres covered for accidental damage. Administration fee of AU$75 will be charged per claim.
STAR PACK (ALL INCLUSIVE PACKAGE) - FULL INSURANCE
All Inclusive Package is available to travellers for AU$65 per day premium and reduces Excess to Nil.(maximum AU$3250 Net)
The Inclusive Rate includes: Nil Excess, one windscreen and two tyres covered for accidental damage, GPS, undercarriage damage, Pre-purchased gas bottle, Camp Chairs and Table and Baby or Booster Seats (on request). Administration fee of AU$75 will be charged per claim.
Additional packages may be offered on pick-up
Vehicle Condition
Vehicles must be returned with the interior cleaned and holding tanks emptied. The vehicles exterior does not require cleaning unless it is difficult to ascertain the condition of the vehicle on return. Fees will apply if the vehicle is not returned in the required condition.
First Aid Kits
A First Aid kit is supplied in every vehicle. If the seal is broken or the Kit is not returned the Kit becomes the property of the renter and a AU$50 fee is charged when the vehicle is returned.
ONE WAY FEES
One way rentals are available subject to the minimum rental periods. A one-way fee of AU$300 is charged fro all one-way rentals dropping off in Cairns.
All other one-way rentals will be charged a fee of AU$160. The one-way fee is waived for hires over 21+ days.
DEPOT LOCATIONS
Brisbane, Cairns, Sydney, Melbourne.
Pegasus RV and Pandora RV are only available to/from Brisbane and Sydney.
EARLIEST AND LATEST PICK-UP AND DROP-OFF TIMES
Brisbane, Sydney, Melbourne:
1 April 2018 - 30 April 2018: 8am to 4.30pm seven days a week
1 May to 30 August 2018: Mondays to Saturdays - 8am to 4.30pm CLOSED Sundays
1 September to 31 March 2018: 8am to 4.30pm seven days a week.
Cairns:
1 April - 30 April 2018: 8am to 4.30pm CLOSED Sundays
1 May to 31 October 2018: 8am to 4.30pm seven days a week
1 November to 31 March 2019: 8am to 4.30pm CLOSED Sundays
MINIMUM HIRE PERIOD
The minimum hire period is 7 days. A 10 day minimum rental period applies during the period of 15 December 2018 to 5 January 2019. During the Bathurst and Phillip Island Races (1 October to 20 October) a 10 day minimum rental applies from Brisbane, Sydney and Melbourne branches only applies to the Pandora, Pegasus and Hercules motorhomes. Between 1 February to 12 February 2019, a minimum rental period of 10 days applies for all vehicles with shower and toilet that commence from Melbourne. Minimum rental periods are subject to change during other peak periods.
PUBLIC HOLIDAY SURCHARGE
All Branches closed Christmas Day, New Year's Day, Good Friday and Australia Day Public Holiday observed (28 January 2019).
All rentals picking up or dropping off on the following public holiday days will incur an additional AU$100 surcharge:
Easter Monday (2 April 2018)
ANZAC Day (25 April)
Queens Birthday (Melbourne and Sydney only: 11 June 2018)
Labour Day (Sydney only: 1 October 2018)
Queens Birthday (Brisbane and Cairns only: 1 October 2018)
Boxing Day (26 December 2018)
Day After New Year's Day (2nd January 2019)
Labour Day Melbourne only (11 March 2019)
DRIVERS LICENSES
All drivers must be at least 21 years old (Max 75) and hold a full and current Australian driver's licence, or an International Driving Licence, or a licence from the country of origin with English translation. The driver's licence must have been held for at least two years and be valid for the whole length of the rental. The original driver's licence must be shown at time of pick-up when the driver is present.
PLEASE NOTE: ALL OUR PUBLISHED TERMS & CONDITIONS INCLUDING CANCELLATION FEES ARE FOR TRAVEL PERIOD BETWEEN 1st APRIL 2018 TO 31 MARCH 2019
If your travel dates are after 31st MARCH 2019 T&C's may vary. If not currently published please email for clarification if required
BOOKING AMENDMENTS
Any changes to your booking (including voluntary downgrade), the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is HIGHER.There are no exceptions to this rule. Amendments include: Change of date for vehicle pick-up or drop-off, change of location (depot) for vehicle pick-up or drop-off, change of vehicle category or name change.If an amendment is made to the rental dates within 14 days of collection, no refund will be made if the length of hire is shortened. A relocation fee may apply if the pick-up or drop-off location is amended. An AU$25 fee will apply to amend a booking.
Change of drop-off destination after the rental has commenced, must have authorisation first from Star RV Reservations, subject to the change being approved a minimum additional charge of AU$700 will apply.
CANCELLATION FEES
If cancelled 91 and over days prior to pick up the deposit is retained with a minimum of NZ$250.
90 to 22 days prior to pick up 10% of Total Rental (minimum $250).
21 to 7 days prior to pick up 20% of Total Rental (minimum $250).
Less than 7 days prior to pick up 50% of Total Rental (minimum $250).
If cancelled on the day of pick up or no show 100% of Total Rental (minimum $250).
There is no refund for late pick up or early return of vehicle.
Original pick-up date is used to calculate the cancellation fees.
STAR RV STAR FULL TERMS AND CONDITIONS
These can be e-mailed to you by request. To view booking Terms and Conditions through Australia-motorhomes please click here. http://www.australia-motorhomes.com/terms.php
