GENERAL TERMS & CONDITIONS OF HIRE 2018/2019
IMPORTANT NOTE: IF A CREDIT CARD IS NOT PRESENTED UPON PICKUP THE CLIENT WILL BE DENIED TO RENT THE CAMPERVAN AND FULL CANCELLATION FEES WILL BE APPLIED.
QUOTED RENTAL RATES DO NOT INCLUDE
STANDARD INSURANCE, BOND, LIABILITY REDUCTION INSURANCE, ONE WAY FEES, LOCATION FEES
EXTRA DRIVER FEE
Extra drivers will be charged $2 per day, per additional driver, per rental (max charge $30) Extra driver fee is included in the Inclusive pack
INSURANCE OPTIONS
STANDARD RATE (minimum level of insurance and already included in the quoted rate). Standard rate leaves you still to pay a Bond/Excess of AU$7,500 (Debited and refunded if no claims).
MAUI INCLUSIVE PACKAGE
The Maui Liability Reduction Option with Nil excess - Single vehicle roll over cover + Bundle Pack which includes: Wifi including 1GB of data - Picnic chairs (1 per person traveling) - Picnic table - Extra driver fees - Linen exchange - Portable fan heater - one booster seat
EXPRESS RETURN PACK
Want to make the most of every minute of your campervan hire? Handy for a quick return!
Check out the Express Return Pack!
Charged at **$165-265 per hire** the pack includes: return empty your fuel tank and gas bottle, and drop your keys with Express Key Return, IF purchased Liability Reduction option/Inclusive Pack, (Toilet and Waste Water emptying service applies only for Perth, Cairns, Melbourne, Sydney drop-off only)
$165 (returning to ALL locations excluding Perth, Cairns, Melbourne, Sydney) Please Note: does not include the toilet & waste water emptying service.
$265 (returning to Perth, Cairns, Melbourne, Sydney locations only)
Purchase at branch depot at pick up
DEPOT LOCATIONS
Adelaide
Alice Springs
Brisbane
Broome
Cairns
Darwin
Hobart Airport
Melbourne
Perth
Sydney
OPERATION HOURS
PEAK SEASON: Maui branch depots are open 7 days a week with the exception of Christmas (25 December) and Australia Day (26 January) when they are closed.
OFF PEAK MONTHS: Depots are closed on Sundays during off peak months. Depots in Alice Springs, Broome, Darwin an Hobart branches are closed during off peak months.
OPENING DATES AND HOURS
Sydney, Melbourne, Adelaide and Perth branches are open from:
7:30am to 4pm, 1 April - 30 April (7 Days)
10am to 4pm, 1 May - 31 August (Monday to Saturday),
7:30am to 4pm, 1 September - 31 March (7 Days)
Brisbane:
7:30am to 4pm, 1 April - 30 September, (7 Days)
10am to 4pm, 1 October - 28 February (Monday to Saturday),
7.30am to 4pm, 1-31 March (7 Days)
Hobart:
7.30am to 4pm, 1 April - 30 June, (7 Days)
CLOSED 1 July - 31 August, CLOSED.
7.30am to 4pm, Daily, 1 September - 31 March, (7 Days)
Alice Springs, Darwin and Broome branches are open from:
10am to 4pm, 1 April - 30 April (Monday to Saturday),
7.30am to 4pm, 1 May - 31 October, (7 Days)
10am to 4pm, 1 November - 30 November (Monday to Saturday);
CLOSED from 1 December - 31 March.
Cairns branch is open from:
10am to 4pm, 1 April - 30 April (Monday to Saturday)
7.30am to 4pm, 1 May - 31 October (7 Days)
10am to 4pm, 1 November - 31 March (Monday to Saturday).
ONE WAY HIRES
One-Way rentals are available between all branch locations. A One-Way fee of AU$165 applies where vehicle is collected from Cairns, Brisbane, Sydney, Melbourne, Hobart Airport or Adelaide and returns to one of these locations. Should the hire originate or return to Darwin, Broome, Alice Springs or Perth there is a one-way fee is AU$250. One-way fees are additional to any other fees that may apply. When picking up from Hobart Airport, an additional AU$100 location fee applies (pick up only).
LOCATION FEES
An additional remote location fee of AU$750 applies to all Vehicles picking up or dropping off in Broome. Only one remote location fee is charged per vehicle for same city collection and return. This is in addition to any One-Way fee if applicable.
PUBLIC HOLIDAY SURCHARGE AND STATE PUBLIC HOLIDAY SURCHARGE
A surcharge of AU$100 will apply to all rentals picking up and/or dropping off on National Public Holidays and State Public Holidays:
National Public Holidays
2 April 2018 - Easter Monday
25 April 2018 - ANZAC Day
26 December 2018 - Boxing Day
1 January 2019 - New Year's Day
State Public Holidays:
7 May 2018 - May Day (Alice Springs & Darwin branches) and Labour Day (Brisbane & Cairns)
4 June 2018 - Western Australia Day (Broome & Perth)
11 June 2018 - Queen's Birthday (Adelaide, Alice Springs, Darwin, Melbourne & Sydney)
6 July 2018 - Alice Spring's Show Day (Alice Spring)
27 July 2018 - Darwin Show Day (Darwin)
6 August 2018 - Picnic Day (Alice Springs & Darwin) and Bank Holiday (Sydney)
15 August 2018 - Royal Queensland Show (Brisbane)
24 September 2018 - Queen's Birthday (Broome & Perth)
1 October 2018 - Labour Day(Adelaide & Sydney) and Queen's Birthday (Brisbane & Cairns)
6 November 2018 - Melbourne Cup (Melbourne)
11 February 2019 - Royal Hobart Regatta (Hobart)
4 March 2019 - Adelaide Cup (Adelaide) and Labour Day (Perth)
11 March 2019 - Labour Day (Melbourne), Adelaide Cup (Adelaide only), 8 Hours Day (Hobart)
MINIMUM HIRE PERIOD
Minimum rental period is 5 days for the same city rentals, with the following exceptions: 4 & 6 berth rentals from Sydney that collect during the Bathurst races will have a minimum rental requirement of 7 days. The races usually occur in early October. 4 & 6 berth rentals from Melbourne that collect during the Phillip Island races will have a minimum rental requirement of 7 days.
Rentals between 20 December and 10 January require a minimum of 10 days. Minimum rental period for one-way rentals vary depending on the locations. Minimum and Maximum rental periods apply and are subject to change.
PLEASE NOTE: ALL OUR PUBLISHED TERMS & CONDITIONS INCLUDING CANCELLATION FEES ARE FOR TRAVEL PERIOD BETWEEN 1st APRIL 2018 TO 31 MARCH 2019
If your travel dates are after 31st MARCH 2019 T&C's may vary. If not currently published please email for clarification if required
CANCELLATION FEES
If cancelled up to 91 days and over prior to pick up the deposit is retained with a minimum of NZ$250 Admin Fee.
If cancelled from 90 to 22 days prior to pick up 10% of Gross Rental (minimum of NZ$250).
From 21 to 7 days prior to pick up 20% of Gross Rental. (minimum of NZ$250).
6 to 1 days prior to pick up 50% of Gross Rental. (minimum of NZ$250).
If cancelled on day of pick up or No Show 100% of Gross Rental.
If Vehicle is returned early there will be No refund.
AMENDMENT TO HIRE
A fee of AU$25 will apply to amend a flex booking. If a change to a flex booking is made then the booking will be calculated by using the original flex rate if the hire is being extended at the end of the hire. If the hire length is being reduced/ or changing the pick-up date/ or a change of location/ or vehicle and the flex rate has increased then this higher rate will be applied.
DRIVERS LICENSES
All drivers must be at least 21 years old and hold a full and current Australian driver's licence, or an International Driving Licence, or a licence from the country of origin with English translation. Should a foreign licence be in a language other than English, it must be accompanied by an accredited English translation. The translation must be provided by an authorised translation service or a diplomatic representative at a high commission, embassy or consulate, or the authority that issued your overseas licence (an International Driving Permit may be acceptable as a translation if in English). There is no maximum age as long as you have a valid driver's licence.
MAUI FULL TERMS AND CONDITIONS
These can be e-mailed to you by request. To view booking Terms and Conditions through australia-motorhomes please click here. http://www.australia-motorhomes.com/terms.php
