GENERAL TERMS & CONDITIONS OF HIRE 2018/2019
QUOTED STANDARD RENTAL RATES DO NOT INCLUDE
ONE WAY FEES
LOCATION SURCHARGES
EXTRA DRIVER FEE
STANDARD INSURANCE, LIABILITY REDUCTION INSURANCE OR BOND OR EXTRAS
3% ADMINISTRATION/ VEHICLE REGISTRATION RECOVERY FEE
Vehicles must be returned with the interior cleaned and holding tanks emptied. The vehicles exterior does not require cleaning unless it is difficult to ascertain the condition of the vehicle on return. Fees will apply if the vehicle is not returned in the required condition.
INSURANCE OPTIONS
STANDARD RATE: Standard rate leaves you still to pay a Bond/Excess of AU$5000 (Debited and refunded if no claims) or options as below can be taken to reduce bond/excess. (Options are payable at the depot except All Inclusive which should be booked when reserving the vehicle)
Insurance option with Standard Rate:
Liability Reduction 1: AU$32 per day reduces Bond/Excess to AU$2500 (Debited and refunded if no claims) 50 day max charge AU$1600
Liability Reduction 2 (VIP cover): AU$39 per day reduces Excess to Nil - A security deposit of AU$250 (Credit card imprint only) taken at vehicle pick up time. 50 day max charge AU$1950
VALUE PACKAGE - ALL INCLUSIVE - FULL INSURANCE
The Value Pack is available to travellers for AU$36.00 per day and reduces the excess to Nil on any vehicle and third party property damage; also includes VIP cover, Table and Chairs, Pre-purchased Gas Bottle, Extra driver fee, 3% Administration fee/taxes, Initial set of Toilet Chemicals.A security deposit of AU$250 (Imprint only) is made at the time of pickup to ensure that the vehicle is returned to the agreed location, on the agreed date in clean condition - 50 Days Max Charge AU$1800
MINIMUM HIRE PERIOD
The minimum hire period is 5 days (except for Broome, minimum hire is 21 days). A 10 day minimum rental period applies during the period of 15 December to 5 January. During the Bathurst and Phillip Island Races (1 October to 20 October) a 10 day minimum rental period applies from Brisbane, Sydney, Melbourne and Adelaide Branches only applies to the Cheapa 4 Berth and 6 Berth motorhomes. Between 1 February 2019 to 12 February 2019, a minimum rental period of 10 days applies for all vehicles with shower and toilet tat commence from Melbourne. Minimum rental periods are subject to change during other peak periods. One way hire minimums also vary depending on locations.
ONE WAY FEES
One-way rentals are available between depot locations. A one way rental fee of AU$350 applies to vehicle pickups and/or drop offs in Broome, Perth, Darwin or Alice Springs, and AU$300 is charged for all one-way rentals dropping off in Cairns. All other one way rentals will be charged a fee of AU$160. The one way fee is waived for each rental of 21+ days.
BROOME RENTALS
An additional charge of AU$1000 applies to all rental picking up or dropping off in Broome. This is in addition to the one way fee. Only the Cheapa 4wd Camper and Cheapa 4wd Trailfinder Camper are available to be rented to and from the Broome branch.
4WD RENTAL LOCATIONS
The Cheapa 4wd vehicles cannot be rented to or from the Melbourne or Sydney Branches.
General and Kitchen Equipment
Each vehicle is supplied with complimentary general equipment (such as pegs and clothes line, dustpan/brush, fire extinguisher, bucket/hose and broom) and living equipment (such as crockery, eating utensils, bottle/can opener, mixing bows, colander, chopping board, cooking equipment & utensils, kettle, teapot, toaster and tea towel).
From 1/4/18 Personal Kit (Bedding & Linen) will be supplied.
First Aid Kits
A First Aid kit is supplied in every vehicle. If the seal is broken or the Kit is not returned the Kit becomes the property of the renter and a AU$50 fee is charged when the vehicle is returned.
Pre-purchased Gas Bottle (Included in the Value Pack)
EARLIEST AND LATEST PICK-UP AND DROP-OFF TIMES
Adelaide, Brisbane, Melbourne, Perth, Sydney: 8am to 4.30pm. Latest pickup: 4.00pm.
April - 7 days a week, 1 May to 31 August, Mondays to Saturdays - 8am to 4.30pm, 1 September to 31 March 7 days a week.
Alice Springs and Cairns: 8am to 4.30pm. Latest pickup: 4.00pm
April - Monday to Saturday, 1 May - 31 October - 7 days a week, 1 November to 31 March - Monday to Saturday.
Darwin: 8am to 4.30pm. Latest pickup: 4.00pm.
April - Monday to Saturday, 1 May to 31 October - 7 days a week, 1 November to 19 December, Mondays to Saturday. BRANCH CLOSED: 20 December to 31 March.
Broome: 8am to 4.30pm. Latest pickup: 4.00pm.
April - Monday to Saturday, 1 May to 31 October - 7 days a week, 1 November to 19 December, Monday to Saturday. BRANCH CLOSED: 20 December to 31 March.
Broome Public Holidays Opened 8am to 12pm:
Easter Monday (2 April 2018), Anzac day (25 April 2018), Western Australia Day (4 June 2018), and Queens Birthday (1 October 2018).
All branches are closed Christmas Day, New Years Day, Good Friday and Australia Day (observed 28 January 2019) Public Holidays.
PUBLIC HOLIDAY SURCHARGE
Rentals picking up or dropping off on the following days will incur an additional AU$100 surcharge:
Easter Monday (2 April 2018)
Anzac Day (25 April)
Labour Day in Brisbane, Cairns only (7 May 2018)
May Day Alice Springs and Darwin only (7 May 2018)
Queens Birthday except Brisbane, Cairns, Broome, Perth (11 June 2018)
Queens Birthday Broome and Perth (24 September 2018)
Queens Birthday Brisbane and Cairns (1 October 2018)
Labour Day in Adelaide and Sydney (1 October 2018)
Boxing Day (26 December 2018)
Day After New Year's Day (2 January 2019)
Labour Day Perth and Broome only (4 March 2019)
Labour Day Melbourne only (11 March 2019)
DRIVERS LICENSES
All drivers must be at least 21 years old (Max 75) and hold a full and current Australian driver's licence, or an International Driving Licence, or a licence from the country of origin with English translation. The driver's licence must have been held for at least two years and be valid for the whole length of the rental.The original driver's licence must be shown at the time of pick-up when the driver is present.
PLEASE NOTE: ALL OUR PUBLISHED TERMS & CONDITIONS INCLUDING CANCELLATION FEES ARE FOR TRAVEL PERIOD BETWEEN 1st APRIL 2018 TO 31 MARCH 2019
If your travel dates are after 31st MARCH 2019 T&C's may vary. If not currently published please email for clarification if required
CANCELLATION FEES
If cancelled 91 and over days prior to pick up the deposit is retained with a minimum of NZ$250.
90 to 22 days prior to pick up 10% of Total Rental (minimum $250).
21 to 7 days prior to pick up 20% of Total Rental (minimum $250).
Less than 7 days prior to pick up 50% of Total Rental (minimum $250).
If cancelled on the day of pick up or no show 100% of Total Rental (minimum $250). Original date of pick up will be used to calculate any cancellation fees. There is no refund for late pick up or early return of vehicle.
Original pick-up date is used to calculate the cancellation fee.
BOOKING AMENDMENTS WITH FLEX RATES
An AU$25 fee will apply to amend a flex booking. If a change to a flex booking is made then the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations: Change of date for vehicle pick-up or drop-off, Change of location (depot) for vehicle pick-up or drop-off, Change of vehicle category, Customer name change. If an amendment is made to the rental dates within 14 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 14 days of vehicle pick up or if notification occurs during the hire.
CHEAPA FULL TERMS AND CONDITIONS
These can be e-mailed to you by request. To view booking Terms and Conditions through Australia-motorhomes please click here. http://www.australia-motorhomes.com/terms.php
