GENERAL TERMS & CONDITIONS OF HIRE 2019/2020
If your travel dates are after 31st MARCH 2020 T&C's may vary. If not currently published please email for clarification if required
QUOTED STANDARD RENTAL RATES DO NOT INCLUDE
BOND REDUCTION INSURANCE OR BOND
ONE WAY FEES
LOCATION FEES
Vehicle Condition
Vehicles must be returned with the interior cleaned and holding tanks emptied. The vehicles exterior does not require cleaning unless it is difficult to ascertain the condition of the vehicle on return. Fees will apply if the vehicle is not returned in the required condition.
INSURANCE OPTIONS
STANDARD RATE Standard rate leaves you still to pay a Bond/Excess of AU$7500. Payment by credit card only (Debited and refunded if no claims) or options as below can be taken to reduce bond/excess. (Options are payable at the depot except All Inclusive which should be booked when reserving the vehicle)
INSURANCE OPTION WITH STANDARD RATE:
Liability Reduction Option 1: AU$38 per day reduces Bond/Excess to AU$2500 (Debited). The maximum amount payable for this option per rental is AU$1900 (50 days)
Liability Reduction Option 2 (VIP cover): AU$45 per day reduces Excess to Nil. The maximum amount payable for this option per rental is AU$2250 (50 day rental). A security deposit of AU$250 (Credit card imprint only) is taken at vehicle pick up time. This option includes one windscreen and two tyres will be covered for accidental damage.
VALUE PACKAGE - FULL INSURANCE
The Value Package is available to travellers for AU$58.75 per day and reduces the Excess to Nil on any vehicle and third party property damage. The maximum amount payable for the Value Pack per rental is AU$2937.50 Net (50 days rental) The Value Pack includes; VIP Cover, Pre-purchased gas bottle, Initial set of toilet chemicals, camp chairs and table and Baby or Booster seats (on request).
2WD Vehicles: also includes unlimited windscreen and tyres and undercarriage damage. A Security Deposit of AU$250 (imprint) is made at the time of pickup to ensure that the vehicle is returned to the agreed location, on the agreed date in clean condition.
MINIMUM HIRE PERIOD
The minimum hire period is 5 days. Minimum rental periods are subject to change during other peak periods. One way hire minimums also vary depending on locations.
ONE WAY FEES
One-way rentals are available between depot locations. A one way rental fee of AU$165 applies.
BROOME RENTALS
An additional charge of AU$750 applies to all rental picking up or dropping off in Broome. This is in addition to the one way fee. Only the Hitop Campervan, 4wd Adventure Camper, Trailfinder Camper and Overlander are available to be rented to and from the Broome branch.
General Equipment/Kitchen and Personal Kits
Each vehicle is supplied with complimentary general equipment (such as pegs and clothes line, dustpan/brush, fire extinguisher, bucket/hose and broom) and living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels).
First Aid Kits
A First Aid kit is supplied in every vehicle. If the seal is broken or the Kit is not returned the Kit becomes the property of the renter and a AU$50 fee is charged when the vehicle is returned.
Pre-purchased Gas Bottle (Included in the Value Pack)
EARLIEST AND LATEST PICK-UP AND DROP-OFF TIMES
Excluding Good Friday, Christmas Day and New Year's Day and Observed Australia Day. (Closed)
Motorhome pick-up and drop-off is generally available between 8am and 4.00pm, seven days a week (see Depot hours below).
BRANCH HOURS
All branches are closed Christmas Day, New Years Day, Good Friday and Observed Australia Day.
BRANCH HOURS (Free Phone for all Branches 1800 777 779).
All branches are open 8am to 4.30pm. Latest pickup is 4.00pm.
Adelaide, Alice Springs, Brisbane, Cairns, Hobart, Melbourne, Perth and Sydney: 8am to 4.30pm. 7 days a week. Latest pickup: 4.00pm.
Darwin: 1 April - 19 December: 8am to 4.30pm. 7 days a week. Latest pickup: 4.00pm.
BRANCH CLOSED: 20 December to 31 March.
Broome: 1 April - 19 December: 8am to 4.30pm. Closed Sundays. Latest pickup: 4.00pm.
BRANCH CLOSED: 20 December to 31 March.
All branches are closed Christmas Day, New Years Day, Good Friday and Australia Day (observed 28 January 2019) Public Holidays.
DRIVERS LICENSES
All drivers must be at least 21 years old (Max 75) and hold a full and current Australian driver's licence, or an International Driving Licence, or a licence from the country of origin with English translation. The driver's licence must have been held for at least two years and be valid for the whole length of the rental.The original driver's licence must be shown at the time of pick-up when the driver is present.
CANCELLATION FEES
If cancelled 91+ days prior to pick up the deposit is retained with a minimum of NZ$250.
• If cancelled 90 to 29 days prior to pick up: 10% of Total Rental (minimum $250)
• If cancelled 28 days or less prior to pick up, or no show: 100% of Rental including any applicable fees e.g. One Way Fee (minimum $250).
• If cancelled on the day of pick up or no show: 100% of Rental including any applicable fees e.g. One Way Fee (minimum $250).
• There is no refund for late pick up or early return of vehicle.
Original date of pick up will be used to calculate any cancellation fees. There is no refund for late pick up or early return of vehicle.
BOOKING AMENDMENTS WITH FLEX RATES
A NZ$25 fee will apply to amend a flex booking. If a change to a flex booking is made then the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher.
If wanting to extend the rental duration (changing the drop-off date) by 2 days the same flex rate is used that applied on the day when you made your original booking. If extended by 3 days or more, the booking change rule applies as outlined above.
If an amendment is made to the rental dates within 14 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). Apollo will not accept any cancellations of Standard Rate Bookings that are then re-booked using Flex Rates and vice versa.
APOLLO FULL TERMS AND CONDITIONS
These can be e-mailed to you by request. To view booking Terms and Conditions through Australia-motorhomes please
