GENERAL TERMS & CONDITIONS OF HIRE 2018/2019
QUOTED STANDARD RENTAL RATES DO NOT INCLUDE
BOND REDUCTION INSURANCE OR BOND
ONE WAY FEES
LOCATION FEES
Vehicle Condition
Vehicles must be returned with the interior cleaned and holding tanks emptied. The vehicles exterior does not require cleaning unless it is difficult to ascertain the condition of the vehicle on return. Fees will apply if the vehicle is not returned in the required condition.
INSURANCE OPTIONS
STANDARD RATE Standard rate leaves you still to pay a Bond/Excess of AU$5000. Payment by credit card only (Debited and refunded if no claims) or options as below can be taken to reduce bond/excess. (Options are payable at the depot except All Inclusive which should be booked when reserving the vehicle)
INSURANCE OPTION WITH STANDARD RATE:
Liability Reduction Option 1: AU$38 per day reduces Bond/Excess to AU$2500 (Debited). The maximum amount payable for this option per rental is AU$1900 (50 days)
Liability Reduction Option 2 (VIP cover): AU$45 per day reduces Excess to Nil. The maximum amount payable for this option per rental is AU$2250 (50 day rental). A security deposit of AU$250 (Credit card imprint only) is taken at vehicle pick up time. This option includes one windscreen and two tyres will be covered for accidental damage.
VALUE PACKAGE - FULL INSURANCE
The Value Package is available to travellers for AU$58.75 per day and reduces the Excess to Nil on any vehicle and third party property damage. The maximum amount payable for the Value Pack per rental is AU$2937.50 Net (50 days rental) The Value Pack includes; VIP Cover, Pre-purchased gas bottle, Initial set of toilet chemicals, camp chairs and table and Baby or Booster seats (on request).
2WD Vehicles: also includes unlimited windscreen and tyres and undercarriage damage. A Security Deposit of AU$250 (imprint) is made at the time of pickup to ensure that the vehicle is returned to the agreed location, on the agreed date in clean condition.
MINIMUM HIRE PERIOD
The minimum hire period is 5 days. A 10 day minimum rental period applies during the period of 15 December 2018 to 5 January 2019. During the Bathurst and Phillip Island Races (1 October to 20 October 2018) a 10 day minimum rental period applies from Brisbane, Sydney, Melbourne and Adelaide Branches only applies to the Euro Camper, Euro Star, Euro Slider and Euro Deluxe motorhomes. Between 1 February 2019 to 12 February 2019, a minimum rental period of 10 days applies for all vehicles with shower and toilet that commence from Melbourne. Minimum rental periods are subject to change during other peak periods. One way hire minimums also vary depending on locations.
ONE WAY FEES
One-way rentals are available between depot locations. A one way rental fee of AU$350 applies to vehicle pickups and/or drop offs in Broome, Perth, Darwin or Alice Springs, and $300 is charger for all one-way rentals dropping off in Cairns. All other one way rentals will be charged a fee of AU$160. The one way fee is waived for each rental of 21+ days.
BROOME RENTALS
An additional charge of AU$1000 applies to all rental picking up or dropping off in Broome. This is in addition to the one way fee. Only the Hitop Campervan, 4wd Adventure Camper, Trailfinder Camper and Overlander are available to be rented to and from the Broome branch.
HOBART RENTALS
An additional charge of AU$90 applies to all rentals picking up in Hobart. This is in addition to the one way fee. 4WD vehicles are not available to be rented to and from the Hobart branch.
DEPOT LOCATIONS
Adelaide, Alice Springs, Brisbane, Broome (only Hitop Campervan, 4WD Adventure Camper and 4WD Trailfinder Camper), Cairns, Darwin, Melbourne, Hobart (excludes 4WD Adventure Camper and 4WD Trailfinder Camper), Perth, Sydney
4WD Rental Locations
The 4WD Adventure Camper and Trailfinder Camper cannot be rented to or from the Hobart, Melbourne or Sydney Branches. The Overlander can only be rented to or from Alice Springs, Broome, Cairns, Darwin or Perth Branches.
General Equipment/Kitchen and Personal Kits
Each vehicle is supplied with complimentary general equipment (such as pegs and clothes line, dustpan/brush, fire extinguisher, bucket/hose and broom) and living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels).
First Aid Kits
A First Aid kit is supplied in every vehicle. If the seal is broken or the Kit is not returned the Kit becomes the property of the renter and a AU$50 fee is charged when the vehicle is returned.
Pre-purchased Gas Bottle (Included in the Value Pack)
EARLIEST AND LATEST PICK-UP AND DROP-OFF TIMES
All branches are open 8am to 4.30pm. Latest pickup is 4.00pm.
Adelaide, Brisbane, Melbourne, Perth, Sydney: 8am to 4.30pm. Latest pickup: 4.00pm.
1 April – 30 April: 7 days a week, 1 May - 31 August, Monday to Saturday, 1 September - 31 March 7 days a week.
Alice Springs and Cairns: 8am to 4.30pm. Latest pickup: 4.00pm
1 April – 30 April: Monday to Saturday, 1 May - 31 October: 7 days a week, 1 November - 31 March: Monday to Saturday.
Darwin: 8am to 4.30pm. Latest pickup: 4.00pm.
1 April – 30 April: Monday to Saturday, 1 May - 31 October: 7 days a week, 1 November - 19 December: Monday to Saturday. BRANCH CLOSED: 20 December to 31 March.
Broome: 8am to 4.30pm. Latest pickup: 4.00pm.
1 April – 30 April: Monday to Saturday, 1 May - 31 October: 7 days a week, 1 November - 19 December, Monday to Saturday. BRANCH CLOSED: 20 December to 31 March 2019.
Broome Public Holidays Opened 8am to 12pm:
Easter Monday (2 April 2018), Anzac day (25 April 2018), Western Australia Day (4 June 2018), and Queens Birthday (1 October 2018).
Hobart: 8am to 4.30pm
1 April – 31 May: Monday to Saturday, 1 June – 31 August: Branch Closed. 1 September – 31 March 2019: 7 days a week.
All branches are closed Christmas Day, New Years Day, Good Friday and Australia Day (observed 28 January 2019) Public Holidays.
PUBLIC HOLIDAY SURCHARGE
All rentals picking up or dropping off on the following days will incur an additional AU$100 surcharge:
Easter Monday (2/4/2018)
Anzac Day (25/4/2018)
May Day Alice Springs and Darwin only (7 May 2018)
Labour Day in Brisbane, Cairns only (7 May 2018)
Queens Birthday except Brisbane, Cairns, Broome, Perth (11 June 2018)
Queens Birthday Broome and Perth (24 September 2018)
Queens Birthday Brisbane and Cairns (1 October 2018)
Labour Day in Adelaide and Sydney (1 October 2018)
Boxing Day (26 December 2018)
Day After New Year's Day (2 January 2019)
Labour Day Perth and Broome only (4 March 2019)
Labour Day Melbourne only (11 March 2019)
DRIVERS LICENSES
All drivers must be at least 21 years old (Max 75) and hold a full and current Australian driver's licence, or an International Driving Licence, or a licence from the country of origin with English translation. The driver's licence must have been held for at least two years and be valid for the whole length of the rental.The original driver's licence must be shown at the time of pick-up when the driver is present.
PLEASE NOTE: ALL OUR PUBLISHED TERMS & CONDITIONS INCLUDING CANCELLATION FEES ARE FOR TRAVEL PERIOD BETWEEN 1st APRIL 2017 TO 31 MARCH 2018
If your travel dates are after 31st MARCH 2018 T&C's may vary. If not currently published please email for clarification if required
CANCELLATION FEES
If cancelled 91 and over days prior to pick up the deposit is retained with a minimum of NZ$250.
90 to 22 days prior to pick up 10% of Total Rental (minimum $250).
21 to 7 days prior to pick up 20% of Total Rental (minimum $250).
Less than 7 days prior to pick up 50% of Total Rental (minimum $250).
If cancelled on the day of pick up or no show 100% of Total Rental (minimum $250).
Original date of pick up will be used to calculate any cancellation fees. There is no refund for late pick up or early return of vehicle.
BOOKING AMENDMENTS WITH FLEX RATES
A NZ$25 fee will apply to amend a flex booking. If a change to a flex booking is made then the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher.
If wanting to extend the rental duration (changing the drop-off date) by 2 days the same flex rate is used that applied on the day when you made your original booking. If extended by 3 days or more, the booking change rule applies as outlined above.
If an amendment is made to the rental dates within 14 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). Apollo will not accept any cancellations of Standard Rate Bookings that are then re-booked using Flex Rates and vice versa.
APOLLO FULL TERMS AND CONDITIONS
These can be e-mailed to you by request. To view booking Terms and Conditions through Australia-motorhomes please
