GENERAL TERMS & CONDITIONS OF HIRE 2017/2018
QUOTED STANDARD RENTAL RATES DO NOT INCLUDE
BOND REDUCTION INSURANCE OR BOND
ONE WAY FEES
LOCATION FEES
INSURANCE OPTIONS
STANDARD RATE Standard rate leaves you still to pay a Bond/Excess of AU$5000. Payment by credit card only (Debited and refunded if no claims) or options as below can be taken to reduce bond/excess. (Options are payable at the depot except All Inclusive which should be booked when reserving the vehicle)
INSURANCE OPTION WITH STANDARD RATE:
Excess Reduction Option 1: AU$30 per day reduces bond to AU$2500 (Debited and refunded if no claims) The maximum amount payable for this option per rental is AU$1500 (50 days)
Option 1 - From 1/4/18: Excess Reduction AU$38 per day reduces Bond/Excess to AU$2500 (Debited)
Excess Reduction Option 2 (VIP cover): AU$45 per day reduces Excess to Nil. The maximum amount payable for this option per rental is AU$2250 (50 day rental). A security deposit of AU$250 (Credit card imprint only) is taken at vehicle pick up time. Under this option one windscreen and two tyres will be covered for accidental damage.
VALUE PACKAGE - FULL INSURANCE
The Value Package is available to travellers for AU$58.75 per day and reduces the Excess to Nil on any vehicle and third party property damage. The maximum amount payable for the Value Pack per rental is AU$2937.50 Net (50 days rental) The Value Pack includes; VIP Cover, Pre-purchased gas bottle, Initial set of toilet chemicals, camp chairs and table and Baby or Booster seats (on request). A Security Deposit of AU$250 (imprint) is made at the time of pickup to ensure that the vehicle is returned to the agreed location, on the agreed date in clean condition.
MINIMUM HIRE PERIOD
The minimum hire period is 5 days (except for Broome, minimum hire is 21 days). A 10 day minimum rental period applies during the period of 15 December to 5 January. During the Bathurst and Phillip Island Races (1 October to 20 October) a 10 day minimum rental period applies from Brisbane, Sydney, Melbourne and Adelaide Branches only applies to the Euro Camper, Euro Star, Euro Slider and Euro Deluxe motorhomes. Minimum rental periods are subject to change during other peak periods. One way hire minimums also vary depending on locations.
ONE WAY FEES
One-way rentals are available between depot locations. A one way rental fee of AU$350 applies to vehicle pickups and/or drop offs in Broome, Perth, Darwin or Alice Springs. All other one way rentals will be charged a fee of AU$150. The one way fee is waived for each rental of 21+ days.
BROOME RENTALS
An additional charge of AU$1000 applies to all rental picking up or dropping off in Broome. This is in addition to the one way fee. Only the Hitop Campervan, 4wd Adventure Camper, Trailfinder Camper and Overlander are available to be rented to and from the Broome branch.
HOBART RENTALS
An additional charge of AU$90 applies to all rentals picking up in Hobart. This is in addition to the one way fee. 4wd vehicles are not available to be rented to and from the Hobart branch.
DEPOT LOCATIONS
Adelaide, Alice Springs, Brisbane, Broome (only Hitop Campervan, 4WD Adventure Camper and 4WD Trailfinder Camper), Cairns, Darwin, Melbourne, Hobart (excludes 4WD Adventure Camper and 4WD Trailfinder Camper), Perth, Sydney
General Equipment/Kitchen and Personal Kits
Each vehicle is supplied with complimentary general equipment (such as pegs and clothes line, dustpan/brush, fire extinguisher, bucket/hose and broom) and living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels).
First Aid Kits
A First Aid kit is supplied in every vehicle. If the seal is broken or the Kit is not returned the Kit becomes the property of the renter and a AU$50 fee is charged when the vehicle is returned.
Pre-purchased Gas Bottle (Included in the Value Pack)
EARLIEST AND LATEST PICK-UP AND DROP-OFF TIMES
Adelaide, Brisbane, Melbourne, Perth, Sydney: 8am to 4.30pm, September to April, 7 days. May to August, Mondays to Saturdays - 8am to 4.30pm,
Alice Springs and Cairns: 8am to 4.30pm, May to October, 7 days - 8am to 4.30pm, November to April, Mondays to Saturdays
Darwin: 8am to 4.30pm, 7 days, May to October - 8am to 4.30pm, APRIL,1 November to 19 December, Mondays to Saturdays - 8am to 4.30pm, BRANCH CLOSED from 20 December to 31 March.
Broome: 8am to 4.30pm, May to October, 7 days - 8am to 4.30pm, APRIL,1 November to 19 December, Mondays to Saturdays - 8am to 4.30pm, BRANCH CLOSED from 20 December to 31 March.
Broome Public Holidays: Easter Monday (17 April 207), Anzac day (25 April 2017), Western Australia Day (5 June 2017), and Queens Birthday (2 October 2017) open 8am to 12pm
Hobart: 8am to 4.30pm, 7 days, September to March, 8am to 4.30pm, April and May, Monday to Saturday - BRANCH CLOSED June to August.
All branches are closed Christmas Day, New Years Day, Good Friday and Australia Day (26 January).
PUBLIC HOLIDAY SURCHARGE
All rentals picking up or dropping off on the following days will incur an additional AU$100 surcharge:
Easter Monday, Anzac Day,
Labour Day in Brisbane, Cairns only (1 May),
Queens Birthday except Brisbane, Cairns, Broome, Perth (12 June)
Labour Day in Adelaide and Sydney (2 October)
Queens Birthday Brisbane, Cairns, Broome and Perth only (2 October)
Boxing Day (26 December)
Day After New Year's Day (2 January)
Labour Day Perth and Broome only (5 March)
Labour Day Melbourne only (12 March)
DRIVERS LICENSES
All drivers must be at least 21 years old (Max 75) and hold a full and current Australian driver's licence, or an International Driving Licence, or a licence from the country of origin with English translation. The driver's licence must have been held for at least two years and be valid for the whole length of the rental.The original driver's licence must be shown at the time of pick-up when the driver is present.
PLEASE NOTE: ALL OUR PUBLISHED TERMS & CONDITIONS INCLUDING CANCELLATION FEES ARE FOR TRAVEL PERIOD BETWEEN 1st APRIL 2017 TO 31 MARCH 2018
If your travel dates are after 31st MARCH 2018 T&C's may vary. If not currently published please email for clarification if required
CANCELLATION FEES
If cancelled 91 and over days prior to pick up the deposit is retained with a minimum of NZ$250. 90 to 22 days prior to pick up 10% of Total Rental (minimum $250). 22 to 7 days prior to pick up 20% of Total Rental (minimum $250). Less than 7 days prior to pick up 50% of Total Rental (minimum $250). If cancelled on the day of pick up or no show 100% of Total Rental (minimum $250). Original date of pick up will be used to calculate any cancellation fees. There is no refund for late pick up or early return of vehicle.
BOOKING AMENDMENTS WITH FLEX RATES
A NZ$25 fee will apply to amend a flex booking. If a change to a flex booking is made then the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher.
If wanting to extend the rental duration (changing the drop-off date) by 2 days the same flex rate is used that applied on the day when you made your original booking. If extended by 3 days or more, the booking change rule applies as outlined above.
If an amendment is made to the rental dates within 14 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). Apollo will not accept any cancellations of Standard Rate Bookings that are then re-booked using Flex Rates and vice versa.
APOLLO FULL TERMS AND CONDITIONS
These can be e-mailed to you by request. To view booking Terms and Conditions through Australia-motorhomes please click here. http://www.australia-motorhomes.com/terms.php
