GENERAL TERMS & CONDITIONS OF HIRE 2018/2019
QUOTED STANDARD RENTAL RATES DO NOT INCLUDE
ONE WAY FEES
LOCATION SURCHARGES
EXTRA DRIVER FEE
LINEN AND BEDDING KITS
STANDARD INSURANCE, LIABILITY REDUCTION INSURANCE OR BOND OR EXTRAS
COURTESY TRANSPORT TO/FROM AIRPORT
FOR SECURITY REASONS, ONLY CREDIT CARDS WILL BE ACCEPTED at the branch for the Bond. Visa and MasterCard Debit cards, that are not the prepaid kind (only the ones linked to an account). These are treated as credit cards in regard to the credit card administration fees.
Standard Liability the bond will be debited to the credit card and a non-refundable credit card administration fee will apply of 2%. The credit card holder must be present and able to sign for the Bond.
Insurance option:
Liability Reduction: AU$22 per day reduces Excess to Nil. Bond to AU$100 (credit card debited.) Does not include windscreen and tyre damage.
The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with.
VALUE PACK - WITH LIABILITY REDUCTION OPTION
The Value Pack is available to travellers for AU$30.00 per day and reduces the excess to Nil on any vehicle and third party property damage; also includes Liability Reduction Option, Camp Table and Chairs, Pre-purchased Gas Bottle, Extra driver fee, Linen and bedding kits, 3% Administration fee/taxes and Camp Ground Guides. A security deposit of AU$100 (credit card is debited) at the time of pickup to ensure that the vehicle is returned to the agreed location, on the agreed date in clean condition - 50 Days Max Charge AU$1500
FIRST GAS FILL CHARGE (Included in the Value Pack)
The LPG gas canister is supplied full. A service fee of $25 is payable on pick up. The gas canister can be returned empty to Hippie Camper at the completion of the rental.
ONE WAY RENTALS
One-way rentals are available between depot locations. A one way rental fee of $300 is charged for hires dropping off in Cairns. All other one way rentals will be charged a fee of AU$160
for each one way less than 21 days. Minimum rentals are as follows: Cairns to Melbourne 14 days, Cairns to Sydney 14 days. The minimum rental for Brisbane to Cairns, Brisbane to Melbourne, Brisbane to Sydney and Sydney to Melbourne is only 7 days. All minimums apply in either direction.
Vehicles picked up from Brisbane, Cairns, Melbourne, and Sydney are not permitted to be dropped off in Perth, and vehicles picked up in Perth are not permitted to be dropped off in Brisbane, Cairns, Melbourne, and Sydney.
DEPOT LOCATIONS
Brisbane, Cairns, Melbourne, Sydney and Perth.
Vehicles picked up from Brisbane, Cairns, Melbourne, and Sydney are not permitted to be dropped off in Perth, and vehicles picked up in Perth are not permitted to be dropped off in Brisbane, Cairns, Melbourne, and Sydney.
COURTESY TRANSFERS
Not available. Vehicles must be collected and returned to our branches (not airports). Transfers to and from the Hippie Camper branch are not included in the rental price. It is the renters responsibility to get to and from the branch.
Kitchen Kit
Each vehicle is supplied with complimentary kitchen kit (such as cooking equipment, eating utensils and towel).
First Aid Kits
A First Aid kit is supplied in every vehicle. If the seal is broken or the Kit is not returned the Kit becomes the property of the renter and a AU$50 fee is charged when the vehicle is returned.
Pre-purchased Gas Bottle
The gas canister/bottle is supplied full. A service fee of AU$25 is payable on pick up of the vehicle.
EARLIEST AND LATEST PICK-UP AND DROP-OFF TIMES
Brisbane, Melbourne, Sydney and Perth branch hours:
• 1 April - 30 April, 8am to 4.30pm, 7 days a week
• 1 May to 31 August, 8am to 4.30pm, Mondays to Saturdays CLOSED SUNDAY.
• 1 September to 31 March, 8am to 4.30pm, Daily - 7 days a week
Cairns branch hours:
• 1 April - 30 April, 8am to 4.30pm, Mondays to Saturdays, CLOSED SUNDAY.
• 1 May to 31 October, 8am to 4.30pm, Daily - 7 days a week
• 1 November to 31 March, 8am to 4.30pm, Mondays to Saturdays, CLOSED SUNDAY
All branches are closed Christmas Day, New Years Day, Good Friday and Australia Day (26 January) Public Holidays.
PUBLIC HOLIDAY SURCHARGE
All rentals picking up or dropping off on the following days will incur an additional AU$100 surcharge:
Easter Monday,
Anzac Day (25 April)
Labour Day in Brisbane, Cairns only (7 May 2018),
Queens Birthday Melbourne & Sydney (11 June 2018)
Labour Day Sydney only (1 October 2018)
Queens Birthday Brisbane, Cairns, and Perth only (11 June 2018)
Boxing Day (26 December)
Day After New Year's Day (2 January)
Labour Day Perth only (4 March 2019)
Labour Day Melbourne only (11 March 2019)
Dates are subject to change.
B>DRIVERS LICENSES
The minimum age to drive the vehicle is 18 years. All drivers must hold a full and current Australian driver's licence, or hold an Australian Green P Licence, or an International Driving Licence, or a licence from the country of origin with English translation.
PLEASE NOTE: ALL OUR PUBLISHED TERMS & CONDITIONS INCLUDING CANCELLATION FEES ARE FOR TRAVEL PERIOD BETWEEN 1st APRIL 2017 TO 31 MARCH 2018
If your travel dates are after 31st MARCH 2018 T&C's may vary. If not currently published please email for clarification if required
B>EXTRA DRIVER FEES (Included in the Value Pack).
AU$3 per day for extra driver/renter.
CANCELLATION FEES
If cancelled 91 and over days prior to pick up the deposit is retained with a minimum of NZ$250. 90 to 22 days prior to pick up 10% of Total Rental (minimum $250). 22 to 7 days prior to pick up 20% of Total Rental (minimum $250). Less than 7 days prior to pick up 50% of Total Rental (minimum $250). If cancelled on the day of pick up or no show 100% of Total Rental (minimum $250). Original date of pick up will be used to calculate any cancellation fees. There is no refund for late pick up or early return of vehicle.
BOOKING AMENDMENTS WITH FLEX RATES
An AU$25 fee will apply to amend a flex booking. The first change is at no charge, and may involve several aspects of the reservation. For the second and more changes AU$25 per aspect, per change. If a change to a flex booking is made then the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations: Change of date for vehicle pick-up or drop-off, Change of location (depot) for vehicle pick-up or drop-off, Change of vehicle category, Customer name change. If an amendment is made to the rental dates within 14 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 14 days of vehicle pick up or if notification occurs during the hire.
HIPPIE FULL TERMS AND CONDITIONS
These can be e-mailed to you by request. To view booking Terms and Conditions through newzealand-motorhomes please click here. http://www.newzealand-motorhomes.com/terms.php
