Booking Terms & Conditions

Australia Motorhomes is Australia's Premier Online Booking Service and has been established since 2001 with many thousands of satisfied clients. This is a free service with no Booking Fees. *We absorb our 2.29% Credit Card/Debit Card Merchant Fee on any Deposits to confirm the hire, unlike most companies. Australia Motorhomes is an Authorized Agent for all the listed companies. We have located the best Motorhome Rentals at the best rates for you.

Bookings details should include Credit Card details to initiate a booking or you may request to make payment via Cheque or Bank transfer in the comments box on the secure Reservations page. Reservations are only fully confirmed once we receive a deposit. Your Credit Card/Debit Card details are secure through our high encryption booking form. Australia-Motorhomes will debit your Credit Card between 15% and 25% (depending on Model reserved) of the total daily hire rate as a Deposit to confirm a booking . All Charges and payment Terms are clearly presented on Part One of the Booking process. A Reservation Summary will be automatically emailed to you once you complete your online Reservation

The rates displayed are the lowest rates available and we offer a price Guarantee. Please conduct any Amendments or Cancellations through us, and not the Motorhome company, as this can cause confusion and conflict - and they usually charge higher rates.

OnlIne Reservations

In the event that the motorhome of your choice is unavailable at the time of submitting your Reservation  Australia-Motorhomes will endeavor to offer you an alternative motorhome of similar size, price and quality that is available on your Travel Dates. We will only book an alternative Model with your authority and your Credit Card will NOT be debited without your consent.  Please allow a matter of hours to ensure we have the time to find and offer you a variety of options for your consideration. If you travel dates are immenent and you wish to contact us urgently  please feel free to contact us by:

  • Freephone: 0800 579 222 (from NZ)
  • Freephone: 0800 182 4159 (from Germany)
  • Freephone: 0808 234 239 (from UK)
  • Freephone: 1800 079 481 (from Australia)
  • Telephone (Int.) +64 7 578 9895
  • Fax (Int.): 64 7 578 1831
  • Fax (National): 07 578 1831
  • Web: www.australia-motorhomes.com
  • Emailenquiries@australia-motorhomes.com

Reservations within 30 days of pick up

In the event you wish to book a Motorhome within 30 days of pick-up Australia-Motorhomes will either:

  1. Debit your Credit Card between 15% and 25% (depending on Model reserved) of the total daily hire rate as a Deposit to confirm a booking. Remaining daily hire total payable at Depot at start of hire.
  2. Debit your Credit Card for the Total daily hire amount.

Deposit/Payment

The deposit required and final payment Terms are cleary detailed on Part one of the Booking page and on your Printable Reservation Summary . Although all charges are displayed in Australian Dollars when we debit your Credit Card  the amount charged will be converted to New Zealand Dollars. If the vehicle is available you will receive an email Confirmation or we will offer you suitable alternative hires for your consideration.

Each accepted alterations to the original reservation attract a AU$25 admin fee and we will apply the original daily rates published at time of reservation with the exception of models that are hired on a "FLex Rate basis" where upon the highest rate at the time of amendment will apply.(Rates are updated weekly) Please see the your particular Model's Terms and Conditions for clarification.

Note: Hire amendments within 30 days of start:

Hires can be shortened or lengthened and an administration fee of AU$25 applies. However, if dates are completely changed, this will be treated as a cancellation and normal cancellation charges will apply.

Bond or Insurance Excess:

If you are required to pay a bond, it will be payable by Credit Card or Debit Card (if Debit Card it will be processed as a Credit transaction). Cash and cheques will not be accepted

COMPANY DISCLAIMER AND LIABILITY
While Australia-Motorhomes.com will make it's best reasonable efforts to ensure that the content, prices and material on this web site are accurate and precise at the time of Reservation. Australia-Motorhomes.com assumes no responsibility to do so and shall not be liable for any errors or omissions in particular the published Terms and Conditions.  We reserve the right to amend Booking Terms and Conditions at any time and, although unlikely, they may differ from time of Reservation to time of travel. Australia-Motorhomes.com shall not be liable for any loss occasioned thereby however caused. In particular we assume no responsibility for any incorrect quotes and reserve the right to offer a correct quote without penalty or prejudice

Australia-Motorhomes.com endeavors to only work with reputable rental companies but does not itself operate the transportation and therefore will not accept responsibility for the condition of any of the transportation. The information supplied does not constitute a recommendation or endorsement and Australia-Motorhomes will not be liable for any damage or loss as a result of the use of this information.

Any complaints or discrepancies are between the Company hiring the Transportation and the client renting it. Australia-motorhomes.com assumes no reponsibilty in these matters. Baggage and personal effects are the passenger's own risk/responsibility and bookings are only accepted on acceptance of these conditions. Clients are advised to take out Travel Insurance

Credit Card Charges
Australia-Motorhomes cover all Credit Card charges on any payments deducted by Australia-Motorhomes.com themselves. Any payments made with a Credit Card directly to the Motorhome Companies usually incur surcharges ranging from 2% to 3% but not restricted to these amounts. Although all charges are displayed in Australian Dollars when we dedit your Credit Card the amount charged will be converted to New Zealand dollars

*Cancellation Fees: Every Company we represent has different Cancellation fees and these are detailed on your email Confirmation and on each individual Motorhome page under:

GENERAL HIRE INFORMATION:

Please note: If you need to amend or cancel your Reservation please notify us by email or fax. Please contact us Australia-Motorhomes, as the Motorhome Company will refer you back to your Booking Agent - Us - We can be emailed on: enquiries@australia-motorhomes.com